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Frequently Asked Questions
Everything you need to know about renting and lending on Wear Something Borrowed.
General
What is Wear Something Borrowed?
How does the platform work?
Is Wear Something Borrowed available across Canada?
Do I need an account to browse?
Renting Items
How do I rent an item?
What's the difference between renting from a user (Lender) vs. renting from Wear Something Borrowed?
What if the item doesn't fit?
What if the item arrives and is different than expected?
Can I buy an item instead of renting?
What is expected of me as the renter?
Lending Items
What pieces are we looking for lenders to list?
How do I list an item?
What AI Tools do you offer and how do I use them?
How much can I earn?
How do I manage my availability?
What is expected of me as the lender?
Booking Periods & Dates
What rental periods are available?
Can I extend my rental?
What is your cancellation policy?
How far in advance should I book?
Sizing & Fit
How do I know what size to choose?
What if the size on the listing isn't my usual size?
Shipping & Delivery
How does shipping or local pick-up work?
How much does shipping cost?
How long does delivery take on a rental that is shipped?
What if my rental does not arrive in time for my event?
Returning Items
How do I, as the renter, return an item?
What happens if I don't return my rental on time?
What happens if my item isn't returned on time as the lender?
Who is responsible for cleaning the item?
Damage & Loss
What is the difference between minor wear and damage?
What happens if my item is damaged as the lender?
What if I, as the renter, damage the item during my rental period?
What is rental protection?
What if an item is lost?
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