Rental Agreement

This Rental Agreement is formed upon booking confirmation between:

• The Renter, and
• Either:
  • the Lender (for Lender-Owned Items), or
  • Wear Something Borrowed (for Platform-Owned Items)

• Begins on delivery/pick-up date
• Ends on return shipment/drop-off date
• Items must be returned on time

3.1 General Policy

Because rental inventory is reserved exclusively for each booking — including time for preparation, cleaning, shipping coordination, returns, and quality checks — cancellation eligibility decreases as the rental start date approaches.

The rental period begins on the scheduled shipping, delivery, dispatch, or pickup date and time associated with the booking.

3.2 Cancellations Prior to Rental Start Date

More than 14 days before the rental start date: Eligible for a full refund.

Between 14 days and 72 hours before the rental start date: Eligible for a refund minus:

• An inventory reservation fee of 15% of the rental subtotal; and
• Any non-refundable shipping, courier, or payment processing costs already incurred.

Less than 72 hours before the rental start date: Bookings are non-refundable.

3.3 Shipment, Dispatch & Pickup Preparation

Once an item has been shipped, dispatched for delivery, transferred to a courier, prepared for pickup, or otherwise prepared for fulfillment, the booking is considered final and is no longer eligible for cancellation or refund except where required by applicable law.

Shipping labels are generally generated approximately 48 hours before the rental period begins and are non-refundable once created.

The Platform reserves the right to determine eligibility for refunds based on shipment tracking, delivery confirmation, dispatch records, courier scans, pickup preparation records, or drop-off confirmations.

3.4 Exceptions

You may be eligible for a refund, partial refund, or platform credit where:

• The item does not arrive in time for its intended use due to circumstances not caused by you;
• The item is materially not as described;
• The item arrives damaged or unusable;
• The lender fails to fulfill the booking; or
• The Platform determines, acting reasonably and in good faith, that exceptional circumstances warrant accommodation.

All determinations will be made based on available evidence, including shipment tracking, timestamps, listing details, communication records, and condition documentation.

3.5 Lender Cancellations

If a lender cancels a confirmed booking:

• The renter will receive a full refund; and
• The Platform may provide additional remedies, credits, or accommodations at its discretion.

The Platform reserves the right to apply penalties, account restrictions, or removal for repeated lender cancellations.

3.6 Refund Processing

Approved refunds will be issued to the original payment method where possible. Processing timelines may vary depending on financial institutions and payment providers.

Certain third-party processing fees, shipping label costs, or courier charges may be non-refundable except where prohibited by applicable law.

3.7 Consumer Rights

Nothing in this Agreement limits or excludes any rights you may have under applicable consumer protection legislation, including the Consumer Protection Act, 2002 or other applicable provincial laws.

You agree to:

• Treat items with care
• Follow shipping/pick-up instructions
• Return items on time
• Communicate issues promptly

You are responsible from receipt until return.

You may not:

• Alter or tailor items
• Attempt repairs
• Cause avoidable damage
• Use products that may permanently alter the condition of the item, including but not limited to self-tanning products, spray tan, tanning lotions, or similar staining agents

The use of fake tan, self-tanning products, or any tanning solution that may transfer, stain, or discolor garments is strictly prohibited while wearing rented items.

Normal wear is acceptable. Damage is not.

Shipping:

• Use provided label
• Ship by return date

Local:

• Drop-off by final day
• Coordinate timing in advance

• Late fees begin immediately after due date
• Charged daily
• Continue until returned

After 7 days without communication:

• Item may be considered unreturned
• Full value may be charged

Normal Wear:

• Light pilling, creasing
• Minor marks
• Deodorant traces
• Natural fabric changes

Damage:

• Stains
• Tears
• Missing embellishments
• Broken closures

You are responsible for:

• Damage beyond normal wear
• Loss or theft

Charges may include:

• Repairs
• Partial reimbursement
• Full replacement value

Covers minor damage only.

Does NOT cover:

• Major damage
• Loss or theft

Additional charges may apply.

You may be charged up to full market value.

Lenders must:

• Provide accurate listings
• Ship on time
• Provide clean items

Damage must be reported within 48 hours.

The Platform may:

• Assess damage
• Determine fees
• Resolve disputes
• Enforce charges

By booking, you authorize charges for:

• Rental
• Late fees
• Damage
• Replacement

Processed via Stripe.

Items remain property of the Lender or Wear Something Borrowed unless explicitly sold.

You acknowledge:

• Items are used at your own risk
• Fit is not guaranteed
• Platform is not liable for indirect damages

This Agreement forms part of the Terms of Service and is binding upon booking.