Terms of Service

Wear Something Borrowed ("we," "our," or the "Platform") operates an online fashion rental marketplace connecting renters and lenders across Canada.

The Platform offers:

• Items owned and managed by Wear Something Borrowed ("Platform-Owned Items"), and
• Items listed by independent third-party lenders ("Lender-Owned Items")

For Lender-Owned Items, the Platform acts as a marketplace facilitator and is not the owner of such items. For Platform-Owned Items, the Platform acts as the direct rental provider.

By accessing or using the Platform, you agree to be bound by these Terms of Service ("Terms").

• "Platform-Owned Item" means an item owned and rented directly by Wear Something Borrowed.
• "Lender-Owned Item" means an item owned and listed by an independent third-party lender.

• You must be at least 18 years old to use the Platform
• You agree to provide accurate and current information
• You are responsible for all activity under your account
• We reserve the right to suspend or terminate accounts for violations of these Terms or misuse of the Platform

For Lender-Owned Items:

• The Platform facilitates transactions between renters and lenders
• The Platform is not a party to the rental agreement between renter and lender
• The Platform does not take possession of or control such items

While we take reasonable steps to maintain a safe and reliable marketplace, we do not guarantee the conduct, quality, or performance of third-party lenders.

• Rental requests for Lender-Owned items may require lender approval
• Payment is charged upon booking confirmation
• Prices displayed reflect rental fees only; shipping, taxes, and optional add-ons are calculated at checkout
• Payments are processed securely through Stripe, and you agree to their applicable terms

• Rentals are offered in 4, 8, or 16-day periods
• The rental period includes delivery or pickup and the return date
• Items must be returned on or before the final day of the rental period

• Fit and sizing may vary by brand and item
• You are responsible for reviewing listing details before booking
• You may contact lenders or the Platform for additional information

Except where required by applicable law, refunds are not provided for fit or sizing issues.

If an item arrives damaged, incorrect, or materially not as described:

• You must notify us within 24 hours of delivery
• You must provide supporting evidence (e.g., photos)

Where appropriate, we will work in good faith to provide a remedy, which may include a replacement, refund, or credit.

• Lenders are responsible for shipping items on time
• Delivery timelines are estimates and may be affected by third-party carriers
• The Platform is not responsible for delays caused by carriers, but will work with users to determine appropriate resolutions where issues arise

10.1 General Policy

Because rental inventory is reserved exclusively for each booking — including time for preparation, cleaning, shipping coordination, returns, and quality checks — cancellation eligibility decreases as the rental start date approaches.

The rental period begins on the scheduled shipping, delivery, dispatch, or pickup date and time associated with the booking.

10.2 Cancellations Prior to Rental Start Date

More than 14 days before the rental start date: Eligible for a full refund.

Between 14 days and 72 hours before the rental start date: Eligible for a refund minus:

• An inventory reservation fee of 15% of the rental subtotal; and
• Any non-refundable shipping, courier, or payment processing costs already incurred.

Less than 72 hours before the rental start date: Bookings are non-refundable.

10.3 Shipment, Dispatch & Pickup Preparation

Once an item has been shipped, dispatched for delivery, transferred to a courier, prepared for pickup, or otherwise prepared for fulfillment, the booking is considered final and is no longer eligible for cancellation or refund except where required by applicable law.

Shipping labels are generally generated approximately 48 hours before the rental period begins and are non-refundable once created.

10.4 Exceptions

You may be eligible for a refund, partial refund, or platform credit where:

• The item does not arrive in time for its intended use due to circumstances not caused by you;
• The item is materially not as described;
• The item arrives damaged or unusable;
• The lender fails to fulfill the booking; or
• The Platform determines, acting reasonably and in good faith, that exceptional circumstances warrant accommodation.

All determinations will be made based on available evidence, including shipment tracking, timestamps, listing details, communication records, and condition documentation.

10.5 Lender Cancellations

If a lender cancels a confirmed booking:

• The renter will receive a full refund; and
• The Platform may provide additional remedies, credits, or accommodations at its discretion.

The Platform reserves the right to apply penalties, account restrictions, or removal for repeated lender cancellations.

10.6 Refund Processing

Approved refunds will be issued to the original payment method where possible. Processing timelines may vary depending on financial institutions and payment providers.

Certain third-party processing fees, shipping label costs, or courier charges may be non-refundable except where prohibited by applicable law.

10.7 Consumer Rights

Nothing in these Terms limits or excludes any rights you may have under applicable consumer protection legislation, including the Consumer Protection Act, 2002 or other applicable provincial laws.

11.1 Pricing

Prices are determined by the lender or the Platform and may exclude shipping, taxes, protection plans, or additional services unless otherwise stated.

11.2 Commission

The Platform charges a 20% commission on rentals of Lender-Owned Items unless otherwise agreed in writing.

11.3 Payouts

Payouts are generally issued following successful rental completion and return verification.

The Platform may temporarily withhold or delay payouts where reasonably necessary, including in cases involving:

• Disputes
• Late returns
• Suspected fraud
• Damage claims
• Chargebacks
• Verification requirements

11.4 Chargebacks & Payment Disputes

The Platform reserves the right to investigate and respond to payment disputes, chargebacks, or reversed transactions.

By completing a booking, users acknowledge that:

• Rental inventory is reserved exclusively for their booking;
• Cancellation policies apply as outlined in Section 10; and
• Charges authorized at checkout may remain valid and enforceable where services have commenced, inventory has been reserved, or fulfillment preparation has begun.

Where permitted by law, the Platform may recover funds associated with improper chargebacks, payment reversals, or violations of these Terms.

11.5 Taxes

Users are responsible for any applicable taxes unless otherwise collected and remitted by the Platform.

By completing a booking, you authorize the Platform and its payment processors, including Stripe, to charge your payment method for:

• Rental fees
• Shipping and courier charges
• Inventory reservation fees
• Late fees
• Damage-related charges reasonably assessed under these Terms
• Replacement costs where applicable
• Any other amounts properly owed under these Terms

You acknowledge that certain charges may be processed after the booking date where permitted under these Terms, including charges relating to late returns, damage claims, cancellations, or unreturned items.

The Platform will review and help resolve disputes between users in a fair and reasonable manner.

We aim to make determinations in good faith based on available information, but users retain any rights available under applicable law.

To the fullest extent permitted by law:

• The Platform is not liable for indirect, incidental, or consequential damages
• For Platform-Owned Items, liability is limited to the amount paid for the rental

Nothing in these Terms excludes liability that cannot be excluded under applicable law, including liability for gross negligence, fraud, or misrepresentation.

You agree to indemnify and hold harmless Wear Something Borrowed from claims arising out of:

• Your use of the Platform
• Your breach of these Terms
• Your violation of applicable laws

Your use of the Platform is also governed by our Privacy Policy, which complies with applicable Canadian privacy laws, including PIPEDA.

Users grant the Platform a non-exclusive, royalty-free license to use, display, and promote content submitted to the Platform (including listings and photos) for the purpose of operating and marketing the marketplace.

We are not liable for delays or failures resulting from events beyond our reasonable control, including but not limited to natural disasters, carrier disruptions, or system outages.

We may update these Terms from time to time. We will provide notice of material changes through the Platform or by other reasonable means. Continued use of the Platform constitutes acceptance of the updated Terms.

These Terms are governed by the laws of Ontario and applicable federal laws of Canada.

Wear Something Borrowed

Wear Something Borrowed Inc.

Email: hello@wearsomethingborrowed.com

By using the Platform, you acknowledge that you have read, understood, and agree to these Terms.